Gaming at 39JL is meant to be fun, exciting, and safe. We're committed to making sure every Filipino player has the tools and knowledge to keep it that way — always.
Important: Online gaming is for entertainment only. It should never be seen as a way to earn income or solve financial problems. If you feel your gaming habits are becoming difficult to control, please use the tools on this page or contact our support team immediately. Help is always available.
At 39JL, responsible gaming isn't just a checkbox — it's a core part of how we operate. We believe that every player in the Philippines deserves a safe, fair, and transparent gaming environment. Whether you're spinning the reels on Piggy Gold, casting nets in Cannon Fishing, or going all-in on Texas Hold'em, 39JL wants your experience to stay enjoyable and within your personal limits.
We understand that for some players, gaming can become more than just entertainment. Problem gambling is a real concern, and 39JL takes it seriously. That's why we've built a comprehensive set of responsible gaming tools directly into the 39JL platform — tools that put you in control of your own experience at all times.
Our responsible gaming framework is aligned with PAGCOR's player protection standards and the broader guidelines for online gaming operators serving Filipino players. We enforce the 21+ age requirement strictly, provide self-exclusion options, and offer deposit and session limits to help you manage your play.
If you ever feel that gaming is no longer fun — if it's causing stress, affecting your relationships, or impacting your finances — please reach out. Our support team is available 24/7, and we will always treat your concerns with care and confidentiality.
Ask yourself these questions honestly. If you answer "yes" to two or more, it may be time to take a break or seek support.
39JL gives you direct control over your gaming activity. These tools are available to all registered players at any time — no questions asked.
Set daily, weekly, or monthly deposit limits on your 39JL account. Once your limit is reached, no further deposits are accepted until the period resets. Limits can be lowered instantly but increases require a 24-hour cooling-off period.
Set a maximum session duration for your gaming activity. When your time is up, 39JL will notify you and log you out automatically. A healthy reminder that there's more to life than the next spin.
Define the maximum amount you're comfortable losing within a set period. Once your loss limit is hit, your account is automatically restricted from further wagering until the limit period expires.
Need a short break? Activate a cool-off period of 24 hours, 7 days, or 30 days. During this time your account is suspended from all gaming activity. It's a great way to reset without committing to full self-exclusion.
If you need a longer break, 39JL's self-exclusion tool lets you suspend your account for a minimum of 6 months or permanently. During self-exclusion, you cannot register a new account or access the platform in any way.
Review your full gaming and transaction history at any time through your 39JL account dashboard. Transparency about your own activity is one of the most powerful responsible gaming tools available.
Understanding the principles of responsible gaming helps every 39JL player stay in control and keep the fun going for the long term.
Online gaming at 39JL is designed to be fun. Treat it like a night out in Makati — set a budget, enjoy the experience, and go home when the budget's done.
Every game on 39JL — from Ocean Lord to Rooster Rumble — is based on chance. The house always has an edge. Never bet more than you can comfortably afford to lose.
Before you play, decide how much you're willing to spend — and stick to it. Use 39JL's deposit limit tools to make that commitment automatic and enforceable.
Problem gambling is easier to address when caught early. If you notice warning signs in yourself or someone you know, reach out to 39JL support or a professional counsellor right away.
Under Philippine law and PAGCOR regulations, online casino-style gaming is strictly restricted to individuals who are at least twenty-one (21) years of age. 39JL enforces this requirement without exception.
Every player who registers on the 39JL platform is required to complete a Know Your Customer (KYC) verification process. This includes submitting a valid government-issued Philippine ID — such as a passport, UMID, SSS card, or driver's licence — to confirm both identity and age before any deposits or gameplay are permitted.
Accounts found to belong to individuals under 21 years of age will be immediately suspended, all funds will be reviewed, and the matter will be reported to the relevant authorities as required by law. 39JL does not tolerate underage gambling under any circumstances.
Requesting self-exclusion is straightforward. Here's how to do it in four simple steps:
Visit 39jl.app and log in using your registered credentials. If you are unable to log in, contact our support team directly.
Navigate to your profile menu and select "Account Settings," then choose the "Responsible Gaming" tab.
Choose your preferred exclusion period — 6 months, 1 year, 5 years, or permanent. Confirm your selection. The exclusion takes effect immediately.
You will receive a confirmation email. Our team will follow up to ensure you have access to any additional support resources you may need during your exclusion period.
You don't have to face problem gambling alone. 39JL encourages all players who need support to reach out — whether to our team or to professional organisations in the Philippines.
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards for all licensed operators in the Philippines. PAGCOR provides player protection guidelines and resources for Filipino gamblers who need assistance.
Our dedicated support team is available around the clock to assist with responsible gaming concerns. Whether you need to set limits, request a cool-off, or talk through your options, we're here — no judgment, just support. Reach us at [email protected].
If gaming has become a serious concern, we encourage you to seek professional help from a licensed counsellor or psychologist in the Philippines. Mental health professionals in Manila, Cebu, Davao, and Quezon City can provide confidential, expert support for gambling-related issues.
Ready to enjoy 39JL responsibly? Register your account today, set your limits from day one, and experience Ocean Lord, Piggy Gold, Cannon Fishing, and more — the right way. Must be 21 or older to play.
21+ only · Play within your means · Self-exclusion available anytime